Returns & Exchanges
At Velasca, we want to ensure you are completely satisfied with your Italian handcrafted items. If your purchase isn't quite right, you can return or exchange any product within 30 days of delivery, provided it remains in its original, unworn condition.
Initiate Your Request
Log into our online return portal using your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the products back in their original packaging and include all original tags and accessories to ensure a smooth processing experience.
Ship the Items
Affix the prepaid return shipping label provided in your portal and drop off the package at your nearest authorized courier location.
Receive Your Refund
Once our artisans inspect the returned goods at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing