Frequently Asked Questions
Everything you need to know about our handcrafted Italian footwear and service.
Where are Velasca products made?
All our shoes and accessories are 100% handmade in Italy by skilled artisans in Montegranaro, the heart of the Italian shoemaking district.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-7 business days for international orders, depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Return shipping is free for all size exchanges.
How do I find my correct size?
We recommend checking our detailed Size Guide on each product page. Our shoes generally follow standard European sizing, but specific lasts may fit differently.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How should I care for my leather shoes?
To preserve the quality, we recommend using cedar shoe trees, avoiding direct heat sources when wet, and applying high-quality leather cream every few weeks.